If you are thinking of playing at a new online casino, check out these tips first. They will help you to ask the right questions before you deposit any of your own money.

  1. Is the casino site trustworthy? Probably THE most important thing to look for when choosing an online casino; find out the license details to ensure they have permission to run a casino. This is particularly important as a casino can often look the part with a professional site but without the licenses and regulations in place you are at risk of unsecured play and not being able to cash out your winnings! You can usually find details of a casino’s license under the ‘About Us’ section, or if you scroll down to the bottom of their homepage you can often find the logo of the relevant governing body. Another good indication of a trustworthy casino is do they have legitimate contact details and known and trusted methods of making payments?
  2. Which software provider? Whether you’re a regular gambler or new to online casinos the choice of software provider is an important factor when picking your casino. As a regular you probably already have preferred software providers and favourite games, so you’ll know to look for those familiar titles when you’re browsing through the choice of games. If you’re new to online gambling, it’s wise to look for a multi-software casino which will give you the best variety of games. If you love table games then check out the choice available before you sign up as some casinos only offer a token selection, whilst others go all out with live dealer games and multiple varieties of blackjack and roulette.
  1. What’s the customer service like? There’s nothing more frustrating than being left to wait for an answer when you’re having trouble cashing out your winnings or figuring out how to deposit cash in the first place. Most casinos now offer live chat which will give you instant answers direct from a customer service agent. This is a huge advantage so worth looking out for. Also having a Freephone number is great as you don’t want a hefty phone bill after you’ve been stuck on the line for 15 minutes!
  2. What payment methods are available? Most casinos these days will offer multiple secure payment methods, but it’s well worth checking this out before you sign up. Any casino worth their salt will have a list of all payment and withdrawal methods accepted along with any fees and cash out times which apply.
  3. What requirements need to be met to cash out winnings? This is particularly important when you are trying to cash out any bonus winnings as you’ll need to understand the wagering requirements (see point 6). You should have any relevant proof of identity details ready that are stipulated by the casino, and meet the minimum withdrawal limit to cash out. Always check the casino terms and conditions!
  4. What’s the welcome bonus and wagering requirements? This is one of the first things most gamers will look for when scouting around for a new casino…who can offer me the most free spins, what’s the best cash back bonus out there? These are all great reasons to try out a casino but proceed with caution, all are not what they seem! You MUST, MUST, MUST check out the terms and conditions of any welcome bonus before you sign up to it. Are the wagering requirements realistic? How long do I have to play through the bonus before I lose it? There’s nothing worse than feeling duped by a casino!
  5. How safe is your personal data? Unfortunately online fraud and identity theft are an all too common occurrence, so it’s vital that you only submit your personal details to a site that’s 100% secure. If you check out a casino’s FAQs, under online security you should find details of the precautions they take to keep your data safe. Most casinos these days will use SSL encryption technology. Another quick test to see if a site’s secure is when you type the web address in to your browser, at the bottom of your browser there should be a padlock symbol and the web address should come up as ‘https://’ as opposed to an unsecure ‘http://’.
  6. Do they have mobile gaming? This isn’t always important to everyone but it’s nice to know that you can access your favourite casino games whilst you’re on that boring commute to work. Gaming on the go is a growing part of online gambling with most casinos now offering at least a selection of games to play on your phone or tablet.
  7. Download or instant play? This is a completely personal preference and may depend on what your gaming requirements are at that particular time. A no download or instant play casino offers players the ability to immediately start playing the games they love without the need to download the casino software to your computer, which can take up valuable memory space. A perfect option for mobile gaming and when you just want a quick spin on your favourite slot game. Downloadable casinos offer the option to play directly from your desktop, you’ll often find more games are available on the full version with superior quality, sound and graphics. Downloading a casino’s software often opens up areas of gaming that you won’t get at the instant play version, like tournaments and certain promotions and bonuses. It’s well worth checking out the difference in the casino FAQs. (Please note, not all casinos offer a download option to players).
  8. Can you play for free? This is a great way to get a feel for a casino, the speed at which it runs and of course the games on offer before you make a commitment to making a deposit. Most casinos offer this option on the majority of their games. Another way is with free spins, as you can try out a casino for free and may even end up winning without even having to make a deposit! Make sure your check the bonus terms before you sign up though, and be prepared to provide personal and banking information.